PEXA experienced a major incident on July 14, 2026 affecting Financial Settlement Services, lasting 4h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2026, 12:22 AM UTC
We’re aware of a payment file response issue currently impacting BBL and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with BBL to resolve this issue. Please note this is not a PEXA issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.
- investigating Jul 14, 2026, 01:15 AM UTC
We are aware of a payment file response issue currently impacting BBL and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with BBL to resolve this issue. Please note this is not a PEXA issue. We apologies for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.
- identified Jul 14, 2026, 02:13 AM UTC
The issue with BBL is still ongoing. BBL are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
- identified Jul 14, 2026, 03:14 AM UTC
The issue with BBL is still ongoing. BBL is working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we are sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
- monitoring Jul 14, 2026, 04:13 AM UTC
We can confirm the payment file response issue impacting BBL and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this was not a PEXA issue. We’re keeping a close eye on this and we apologies again for the disruption this has caused you and your customers.
- resolved Jul 14, 2026, 05:05 AM UTC
BBL has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.