Service Issue - Payment File Response

Update timeline

1. investigating Mar 06, 2026, 04:48 AM UTC

   We’re aware of a payment file response issue currently impacting BOQ and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with BOQ to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.

2. monitoring Mar 06, 2026, 05:32 AM UTC

   We can confirm the payment file response issue impacting BOQ and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this was not a PEXA issue. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.

3. resolved Mar 06, 2026, 06:34 AM UTC

   BOQ has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.