PEXA experienced a major incident on October 19, 2026 affecting Financial Settlement Services, lasting 3h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2026, 11:18 PM UTC
We’re aware of a payment file response issue currently impacting Bendigo Bank Limited and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with Bendigo Bank Limited to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.
- investigating Oct 20, 2026, 12:16 AM UTC
We’re aware of a payment file response issue currently impacting Bendigo Bank Limited and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with Bendigo Bank Limited to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.
- identified Oct 20, 2026, 12:33 AM UTC
The issue with Bendigo Bank Limited is still ongoing. Bendigo Bank Limited are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
- monitoring Oct 20, 2026, 01:24 AM UTC
We can confirm the payment file response issue impacting Bendigo Bank Limited and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers. Please note this was not a PEXA issue.
- resolved Oct 20, 2026, 02:21 AM UTC
Bendigo Bank Limited has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.