Persona Identities incident

Intermittent OCR Issues Impacting Government ID Verifications — Investigating

Major Resolved View vendor source →

Persona Identities experienced a major incident on August 20, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 07:19 PM UTC
Resolved
Aug 20, 2026, 07:19 PM UTC
Duration
—
Detected by Pingoru
Aug 20, 2026, 07:19 PM UTC

Update timeline

  1. investigating Aug 20, 2026, 07:19 PM UTC

    Starting at 4:00PM UTC, we are observing intermittent OCR issues. This may cause a spike in Government ID verification attempt failures, though retry attempts should be successful.