Persona Identities incident

Selfie and Government ID Elevated Latency — Resolved

Major Resolved View vendor source →

Persona Identities experienced a major incident on April 27, 2026, lasting 105d 22h. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 09:39 PM UTC
Resolved
Aug 11, 2026, 08:29 PM UTC
Duration
105d 22h
Detected by Pingoru
Apr 27, 2026, 09:39 PM UTC

Update timeline

  1. investigating Apr 27, 2026, 09:39 PM UTC

    On April 27, between 9:39 and 10:21 UTC, we experienced elevated latency affecting Selfie and Government ID verifications. The issue was mitigated by disabling and rolling back recent model changes that were contributing to the increased latency.