Persona Identities incident

Elevated Latency on Document and Government ID verifications (EU) — Investigating

Major Resolved View vendor source →

Persona Identities experienced a major incident on July 23, 2026, lasting 19d 5h. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 02:33 PM UTC
Resolved
Aug 11, 2026, 08:29 PM UTC
Duration
19d 5h
Detected by Pingoru
Jul 23, 2026, 02:33 PM UTC

Update timeline

  1. investigating Jul 23, 2026, 02:33 PM UTC

    We are currently investigating elevated response times affecting document and government ID verifications in the EU region. The issue began at approximately 10:45 UTC.