Persona Identities incident

Degraded Performance for Verifications

Minor Resolved View vendor source →

Persona Identities experienced a minor incident on January 29, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2026, 06:29 PM UTC
Resolved
Jan 29, 2026, 06:29 PM UTC
Duration
—
Detected by Pingoru
Jan 29, 2026, 06:29 PM UTC

Update timeline

  1. investigating Jan 28, 2026, 11:14 PM UTC

    Status: Investigating We are currently investigating an issue causing a minor increase in tail latencies for verifications. Our team is actively working to identify the root cause and restore normal performance. We will provide updates as more information becomes available.

  2. monitoring Jan 28, 2026, 11:32 PM UTC

    Status: Monitoring Verification latency has improved following mitigation efforts. Our team is monitoring system performance to ensure continued stability.

  3. resolved Jan 29, 2026, 06:29 PM UTC

    Status: Resolved The issue causing increased verification latency has been resolved, and system performance has returned to normal levels. Thank you for your patience while we worked to restore full service.