Degraded performance

Update timeline

1. investigating Feb 04, 2026, 07:24 PM UTC

   Status: Investigating We're experiencing a service outage as of 19:24 UTC. Our team is actively investigating the issue. We'll post an update soon

2. identified Feb 04, 2026, 07:55 PM UTC

   Status: Identified We've identified the issue and are working to restore service.

3. identified Feb 04, 2026, 08:00 PM UTC

   Status: Identified We are continuing to work on a fix. The dashboard is accessible and inquiries, verification, and workflows are intermittently being processed across all regions.

4. identified Feb 04, 2026, 08:12 PM UTC

   Status: Identified Functionality in DE region has been restored. We are working to restore full functionality in US region.

5. identified Feb 04, 2026, 08:31 PM UTC

   Status: Identified We are seeing degraded performance across DE and US regions. We are continuing to work to restore full functionality across all regions.

6. identified Feb 04, 2026, 08:41 PM UTC

   Status: Identified All transactions-based flow are fully functional across US and DE shards. We are working on restoring functionality for inquiry-based flows.

7. monitoring Feb 04, 2026, 08:45 PM UTC

   Status: Monitoring We are currently processing all transactions, inquiries, workflows and verification. We are continuing to monitor to ensure full functionality has been restored.

8. monitoring Feb 04, 2026, 09:08 PM UTC

   Status: Monitoring All functionality has been restored and we are fully operational. We are continuing to monitor.

9. resolved Feb 04, 2026, 09:16 PM UTC

   Status: Resolved We are fully operational, the incident has been closed.