Persona Identities incident

Degraded performance

Minor Resolved View vendor source →
Started
Feb 04, 2026, 09:16 PM UTC
Resolved
Feb 04, 2026, 09:16 PM UTC
Duration
Detected by Pingoru
Feb 04, 2026, 09:16 PM UTC

Update timeline

  1. investigating Feb 04, 2026, 07:24 PM UTC

    Status: Investigating We're experiencing a service outage as of 19:24 UTC. Our team is actively investigating the issue. We'll post an update soon

  2. identified Feb 04, 2026, 07:55 PM UTC

    Status: Identified We've identified the issue and are working to restore service.

  3. identified Feb 04, 2026, 08:00 PM UTC

    Status: Identified We are continuing to work on a fix. The dashboard is accessible and inquiries, verification, and workflows are intermittently being processed across all regions.

  4. identified Feb 04, 2026, 08:12 PM UTC

    Status: Identified Functionality in DE region has been restored. We are working to restore full functionality in US region.

  5. identified Feb 04, 2026, 08:31 PM UTC

    Status: Identified We are seeing degraded performance across DE and US regions. We are continuing to work to restore full functionality across all regions.

  6. identified Feb 04, 2026, 08:41 PM UTC

    Status: Identified All transactions-based flow are fully functional across US and DE shards. We are working on restoring functionality for inquiry-based flows.

  7. monitoring Feb 04, 2026, 08:45 PM UTC

    Status: Monitoring We are currently processing all transactions, inquiries, workflows and verification. We are continuing to monitor to ensure full functionality has been restored.

  8. monitoring Feb 04, 2026, 09:08 PM UTC

    Status: Monitoring All functionality has been restored and we are fully operational. We are continuing to monitor.

  9. resolved Feb 04, 2026, 09:16 PM UTC

    Status: Resolved We are fully operational, the incident has been closed.

Looking to track Persona Identities downtime and outages?

Pingoru polls Persona Identities's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Persona Identities reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Persona Identities alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Persona Identities for free

5 free monitors · No credit card required