Persona Identities experienced a minor incident on February 6, 2026 affecting API and Reports and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 06, 2026, 07:57 AM UTC
Status: Identified For approximately three minutes between 7:57 AM 2/6 UTC and 8:00 AM 2/6 UTC we saw intermittent spikes of 500 errors for a subset of US customers. Note: DE1 was not affected during this window. Affected components Cases (Operational) Dashboard (Operational) Inquiries & Collections (Operational) Graph (Operational) Workflows (Operational) Webhooks (Operational) Verifications (Operational) Reports (Operational) API (Operational)
- resolved Feb 06, 2026, 08:00 AM UTC
Status: Resolved This issue has been resolved Affected components Workflows (Operational) Inquiries & Collections (Operational) Graph (Operational) Cases (Operational) API (Operational) Reports (Operational) Dashboard (Operational) Webhooks (Operational) Verifications (Operational)