Persona Identities incident
Degraded Performance for Verifications
Persona Identities experienced a minor incident on March 27, 2026 affecting Verifications, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 06, 2026, 04:00 AM UTC
Status: Investigating Starting at 3:00 UTC, March 25, we are investigating an issue causing an increase in tail latencies for verifications. Our team is actively working to identify the root cause and restore normal performance. We will provide updates as more information becomes available. Affected components Verifications (Degraded performance)
- monitoring Mar 26, 2026, 11:54 PM UTC
Status: Monitoring Verification latency has improved following mitigation efforts. Affected components Verifications (Operational)
- resolved Mar 27, 2026, 12:00 AM UTC
Status: Resolved Resolved – Clarification Earlier, we notified you of a potential increase in verification latency. The increase was briefly impacting p95 and should not have been noticeable for the majority of customers. This notification was triggered prematurely in the spirit of transparency, we apologize for any confusion caused. All systems have been operating normally. Affected components Verifications (Operational)