Persona Identities incident

Degraded Document verification performance — Monitoring

Major Resolved View vendor source →

Persona Identities experienced a major incident on October 1, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2026, 05:40 PM UTC
Resolved
Oct 01, 2026, 05:40 PM UTC
Duration
—
Detected by Pingoru
Oct 01, 2026, 05:40 PM UTC

Update timeline

  1. investigating Oct 01, 2026, 05:40 PM UTC

    As of 4:20 PM UTC on October 1, we are no longer seeing elevated Document verification cancellations. Processing times returned to normal at 5:00 PM UTC. We're continuing to monitor to confirm a full recovery.