Permutive experienced a major incident on June 5, 2023 affecting Permutive Dashboard, lasting 4h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 05, 2023, 03:00 PM UTC
We've identified an issue which is preventing the majority of customers from accessing the Permutive dashboard. Our engineering team have identified the root cause and are currently implementing fix. Permutive SDKs, APIs and other critical functionality remain fully operational.
- monitoring Jun 05, 2023, 03:47 PM UTC
Our engineering team have implemented a fix and dashboard access has been restored for the majority of customers. We are continuing to monitor our systems and ensure ongoing stability.
- monitoring Jun 05, 2023, 05:45 PM UTC
All Permutive functionality has returned to normal with one exception. Those customers who participate on our advertiser platform may see errors when the SDK requests advertiser cohort IDs from our cloud. Our engineering team is currently working on a resolution to this.
- resolved Jun 05, 2023, 07:05 PM UTC
This incident has now been fully resolved.