Permutive experienced a major incident on July 29, 2019 affecting Permutive Dashboard, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 29, 2019, 03:18 PM UTC
We've received reports that our dashboard is returning results slowly and is failing some requests. We're investigating the root cause and we will update as soon as we know more.
- identified Jul 29, 2019, 03:27 PM UTC
One of our downstream SaaS service providers is experiencing unexpected down-time, which caused an unexpected fault in our management service which powers our dashboard. We're implementing a fix a which should be effective in the next 10 minutes.
- monitoring Jul 29, 2019, 03:30 PM UTC
The upstream service provider has resolved their issue, so our dashboard is returning to normal functionality. We're currently deploying a fix to prevent this issue reoccurring.
- resolved Jul 29, 2019, 03:43 PM UTC
The issue has been resolved and all services are returning to normal.