Resolved after 5 hours 52 minutes, affecting Routing, on February 18, 2026.
The issue causing delayed event delivery in Routing has been resolved. All events have been delivered and delivery times have returned to normal. No events were lost during the incident. We apologise for the disruption.
Affected components
Update timeline
- identified Feb 18, 2026, 11:31 AM UTC
We have identified an issue affecting our Routing product where some events are experiencing delayed delivery to customer data warehouses. While the majority of events are being delivered promptly, a subset may be delayed by up to 6 hours. The cause has been identified and a fix is currently being applied. We will provide a further update once delivery times have returned to normal. We apologise for any inconvenience.
- identified Feb 18, 2026, 04:55 PM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 18, 2026, 05:23 PM UTC
The issue causing delayed event delivery in Routing has been resolved. All events have been delivered and delivery times have returned to normal. No events were lost during the incident. We apologise for the disruption.
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