Perimeter 81 incident

Elevated errors related to ikev2\openvpn protocols

Resolved after 5 hours 3 minutes, on May 16, 2022.

investigating May 16, 2022, 11:40 AM UTC

We have discovered an elevated amount of errors in the backend with OpenVPN and ikev2 client protocols, which might result in intermittent connectivity issues. We have yet to witness a wide-spread affect, however, for any user that encounter connectivity issues we encourage changing to Wireguard protocol, while reporting the issue to support for complete tracking until we resolve all logged discrepancies.

Started
May 16, 2022, 11:40 AM UTC
Resolved
May 16, 2022, 04:43 PM UTC
Duration
5h 3m
Detected by Pingoru
May 16, 2022, 11:40 AM UTC

Update timeline

  1. investigating May 16, 2022, 11:40 AM UTC

    We have discovered an elevated amount of errors in the backend with OpenVPN and ikev2 client protocols, which might result in intermittent connectivity issues. We have yet to witness a wide-spread affect, however, for any user that encounter connectivity issues we encourage changing to Wireguard protocol, while reporting the issue to support for complete tracking until we resolve all logged discrepancies.

  2. resolved May 16, 2022, 04:43 PM UTC

    This incident has been resolved.

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