Users may experience issues logging in or connect to network

Update timeline

1. investigating Jul 07, 2022, 06:59 PM UTC

   Some users have reported intermittent issues with signing in to the Perimeter81 platform. The team is working to identify the root cause and resolve the issue ASAP.

2. investigating Jul 07, 2022, 07:37 PM UTC

   The team is currently working to identify the root cause. The issue may affect customers attempting to create a new connection to networks.

3. investigating Jul 07, 2022, 08:07 PM UTC

   Our team continues to investigate this issue.

4. investigating Jul 07, 2022, 08:40 PM UTC

   We are continuing to investigate this issue.

5. investigating Jul 07, 2022, 09:08 PM UTC

   Investigation is ongoing

6. investigating Jul 07, 2022, 09:41 PM UTC

   Investigation is ongoing

7. investigating Jul 07, 2022, 10:25 PM UTC

   Investigation is ongoing, no root cause at the moment We've added new logs in our backend in the relevant flows and isolating the failure sequence

8. monitoring Jul 07, 2022, 10:50 PM UTC

   We have implemented a fix and the service should be back up. We are monitoring the situation and may apply additional fixes.

9. investigating Jul 07, 2022, 11:00 PM UTC

   1. Login issue has been resolved - signing into the platform is now operational 2. We are continuing to investigate connectivity issues that affects some networks to accept new user connections

10. investigating Jul 07, 2022, 11:23 PM UTC

    First issue is resolved, however certain login and connectivity symptoms still applies. We are investigating the current status

11. monitoring Jul 08, 2022, 12:00 AM UTC

    We have implemented a fix and the service should be back up. We are monitoring the situation and may apply additional fixes

12. resolved Jul 08, 2022, 12:20 AM UTC

    This incident has been resolved. Login and connectivity should now be fully operational.