Some users may experience disruptions with the Silicon Valley Data Center

Update timeline

1. identified Oct 11, 2022, 05:08 PM UTC

   We have identified an issue with our switches in the San Jose region that may cause degraded performance with Gateways in the area. We are aware of the problem and are working to repair it.

2. identified Oct 11, 2022, 05:09 PM UTC

   There was a failover and the connectivity should have been restored. However, some of the gateways didn’t recover, the team is investigating and working on a fix.

3. identified Oct 11, 2022, 05:33 PM UTC

   We have identified a faulty switch in the San Jose area, and connectivity should be restored for some users in the region. We are working to restore full connectivity ASAP.

4. identified Oct 11, 2022, 05:52 PM UTC

   Our Engineering team has restored partial connectivity. We are now working to restore full connectivity in the region

5. identified Oct 11, 2022, 06:11 PM UTC

   The connectivity in the region is partly restored, and we are continuing our work on restoring full connectivity in the region.

6. identified Oct 11, 2022, 06:27 PM UTC

   We are still working on restoring full connectivity for the Silicon Valley Data Center.

7. identified Oct 11, 2022, 06:43 PM UTC

   We are still working on restoring full connectivity for the Silicon Valley Data Center.

8. identified Oct 11, 2022, 07:13 PM UTC

   We have identified the problematic component and are still working on restoring full connectivity for the Silicon Valley Data Center.

9. monitoring Oct 11, 2022, 08:14 PM UTC

   We have applied a fix, and the connectivity to the Silicon Valley Data Center should now return. Our Engineering team is still monitoring the connection.

10. resolved Oct 11, 2022, 09:24 PM UTC

    This incident has been resolved. We continue to monitor the connection.