Perimeter 81 incident

Some users may experience intermittent issues signing in to the platform

Resolved after 1 hour 20 minutes, on May 10, 2023.

identified May 10, 2023, 08:27 AM UTC

Issue is affecting users using Multi Factor Authentication, reported intermittently by our service provider Investigation on the service provider side continues

Started
May 10, 2023, 07:49 AM UTC
Resolved
May 10, 2023, 09:09 AM UTC
Duration
1h 20m
Detected by Pingoru
May 10, 2023, 07:49 AM UTC

Update timeline

  1. identified May 10, 2023, 07:49 AM UTC

    We have identified an issue with our 3rd party authentication service that affects the ability for some users to sign-in into the platform. We are working with the service provider to resolve the issue ASAP.

  2. identified May 10, 2023, 08:27 AM UTC

    Issue is affecting users using Multi Factor Authentication, reported intermittently by our service provider Investigation on the service provider side continues

  3. resolved May 10, 2023, 09:09 AM UTC

    This incident has been resolved.

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