PerceptionPoint incident

Error on present new scan on US environemnt

Notice Resolved View vendor source →

PerceptionPoint experienced a notice incident on December 6, 2020 affecting XRAY (User Interface Only), lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2020, 03:06 PM UTC
Resolved
Dec 06, 2020, 04:26 PM UTC
Duration
1h 19m
Detected by Pingoru
Dec 06, 2020, 03:06 PM UTC

Affected components

XRAY (User Interface Only)

Update timeline

  1. investigating Dec 06, 2020, 03:06 PM UTC

    We are checking the issue. New scanning are entered to ES now and we are working on restoring old scans and checking the root cause.

  2. monitoring Dec 06, 2020, 03:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 06, 2020, 03:51 PM UTC

    Restoring the missing documents from our Xray DB. Upgrading Xray DB capacity

  4. resolved Dec 06, 2020, 04:26 PM UTC

    This incident has been resolved.