PerceptionPoint incident

Email scan delay

Minor Resolved View vendor source →

PerceptionPoint experienced a minor incident on April 16, 2021 affecting Email Scanning, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2021, 02:41 PM UTC
Resolved
Apr 16, 2021, 03:35 PM UTC
Duration
53m
Detected by Pingoru
Apr 16, 2021, 02:41 PM UTC

Affected components

Email Scanning

Update timeline

  1. investigating Apr 16, 2021, 02:41 PM UTC

    We are currently investigating an issue that causes a delay in email scanning. We are prioritizing email delivery, and once the issue is resolved, we will rescan all emails that were not scanned

  2. investigating Apr 16, 2021, 03:01 PM UTC

    The issue is now resolved and we are rescanning emails now

  3. investigating Apr 16, 2021, 03:33 PM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 16, 2021, 03:35 PM UTC

    This incident has been resolved.