PerceptionPoint incident

X-Ray user interface is experiencing an increased error rate

Minor Resolved View vendor source →

PerceptionPoint experienced a minor incident on April 20, 2021 affecting XRAY (User Interface Only), lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2021, 04:14 PM UTC
Resolved
Apr 20, 2021, 07:56 PM UTC
Duration
3h 42m
Detected by Pingoru
Apr 20, 2021, 04:14 PM UTC

Affected components

XRAY (User Interface Only)

Update timeline

  1. investigating Apr 20, 2021, 04:14 PM UTC

    The access to the X-Ray dashboard is unstable due to a high error rate on our vendor Auth0. We are waiting on updates from Auth0 on the investigation. All content scanning is working as expected with no degradation

  2. resolved Apr 20, 2021, 07:56 PM UTC

    This incident has been resolved.