PerceptionPoint incident

High error rate - EU Environment

Notice Resolved View vendor source →

PerceptionPoint experienced a notice incident on May 2, 2021 affecting Email Scanning, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2021, 01:00 PM UTC
Resolved
May 02, 2021, 02:13 PM UTC
Duration
1h 13m
Detected by Pingoru
May 02, 2021, 01:00 PM UTC

Affected components

Email Scanning

Update timeline

  1. identified May 02, 2021, 01:38 PM UTC

    We identified high error rate on EU environment. Our development team is currently perform a rollback on service that related to the issue.

  2. monitoring May 02, 2021, 01:40 PM UTC

    The rollback was completed we are currently monitoring the environment.

  3. resolved May 02, 2021, 02:13 PM UTC

    The issue was resolved.