PerceptionPoint incident

We are experiencing issues in our US environment

Major Resolved View vendor source →

PerceptionPoint experienced a major incident on November 2, 2021 affecting XRAY (User Interface Only) and Email Scanning, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2021, 02:47 PM UTC
Resolved
Nov 02, 2021, 04:44 PM UTC
Duration
1h 57m
Detected by Pingoru
Nov 02, 2021, 02:47 PM UTC

Affected components

XRAY (User Interface Only)Email Scanning

Update timeline

  1. investigating Nov 02, 2021, 02:47 PM UTC

    We are currently investigating the issue

  2. identified Nov 02, 2021, 03:47 PM UTC

    the issue has been identified and we are working to fix it

  3. monitoring Nov 02, 2021, 03:50 PM UTC

    A fix has been implemented and we are now monitoring the system

  4. resolved Nov 02, 2021, 04:44 PM UTC

    The incident has been resolved