PerceptionPoint incident

We are investigating an issue that cause higher processing time and delayed emails

Major Resolved View vendor source →

PerceptionPoint experienced a major incident on April 25, 2022 affecting XRAY (User Interface Only) and Email Scanning, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2022, 03:54 PM UTC
Resolved
Apr 25, 2022, 04:19 PM UTC
Duration
24m
Detected by Pingoru
Apr 25, 2022, 03:54 PM UTC

Affected components

XRAY (User Interface Only)Email Scanning

Update timeline

  1. investigating Apr 25, 2022, 03:54 PM UTC

    We are currently investigating the issue and will update on the progress

  2. identified Apr 25, 2022, 04:04 PM UTC

    We've identified the issue and working to resolve it

  3. monitoring Apr 25, 2022, 04:15 PM UTC

    The issue is now fixed and we are monitoring the system

  4. resolved Apr 25, 2022, 04:19 PM UTC

    This incident has been resolved.