PerceptionPoint incident

We are experiencing a load that causes delayed emails for some organizations in our US environment

Major Resolved View vendor source →

PerceptionPoint experienced a major incident on August 2, 2022 affecting Email Scanning, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2022, 06:52 PM UTC
Resolved
Aug 02, 2022, 07:47 PM UTC
Duration
54m
Detected by Pingoru
Aug 02, 2022, 06:52 PM UTC

Affected components

Email Scanning

Update timeline

  1. investigating Aug 02, 2022, 06:52 PM UTC

    We are currently investigating the load and will update on the progress

  2. identified Aug 02, 2022, 07:23 PM UTC

    The issue has been identified and we are working on a fix. We will update in a few minutes

  3. identified Aug 02, 2022, 07:23 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 02, 2022, 07:36 PM UTC

    We have implemented a fix and now email traffic is delivered as expected. We are monitoring the system and will update once the issue is fully resolved

  5. resolved Aug 02, 2022, 07:47 PM UTC

    This incident is now resolved.