PerceptionPoint incident

X-Ray dashboard is not accessible - issue is only impacting the UI

Major Resolved View vendor source →

PerceptionPoint experienced a major incident on August 30, 2023 affecting XRAY (User Interface Only), lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2023, 12:53 PM UTC
Resolved
Aug 30, 2023, 01:43 PM UTC
Duration
49m
Detected by Pingoru
Aug 30, 2023, 12:53 PM UTC

Affected components

XRAY (User Interface Only)

Update timeline

  1. investigating Aug 30, 2023, 12:53 PM UTC

    Our X-Ray dashboard is not accessible and we are working to resolve the issue. The system is working and scanning all the data.

  2. identified Aug 30, 2023, 12:59 PM UTC

    The issue has been identified and we are working to resolve it

  3. monitoring Aug 30, 2023, 01:31 PM UTC

    A fix has been implemented and X-Ray is now accessible. We are monitoring the system

  4. resolved Aug 30, 2023, 01:43 PM UTC

    This incident has been resolved.