PerceptionPoint incident

We are investigating an issue that causes email delays

Minor Resolved View vendor source →

PerceptionPoint experienced a minor incident on February 28, 2024 affecting Email Scanning, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2024, 04:01 PM UTC
Resolved
Feb 28, 2024, 06:23 PM UTC
Duration
2h 21m
Detected by Pingoru
Feb 28, 2024, 04:01 PM UTC

Affected components

Email Scanning

Update timeline

  1. investigating Feb 28, 2024, 04:01 PM UTC

    We are experiencing a minor delay in email processing. The case is now being investigated.

  2. identified Feb 28, 2024, 05:23 PM UTC

    We have identified the issue and deployed a fix. The system should recover soon, and we are monitoring the progress

  3. monitoring Feb 28, 2024, 05:58 PM UTC

    Emails are delivered regularly and we are monitoring the system in the coming hours

  4. resolved Feb 28, 2024, 06:23 PM UTC

    The system is fully recovered, and all emails are scanned regularly. We will keep monitoring the system in the coming hours