Resolved after 1 day 13 hours, affecting Intraday, on June 18, 2025.
This incident has been resolved, we are working on backfilling the data that might have been wrongly imported during the outage.
Affected components
Intraday
Update timeline
- investigating Jun 18, 2025, 09:56 PM UTC
We received multiple Tickets about faulty Real-Time Adherence data, especially agents being shown offline, and Intraday data not being updated correctly. We are currently investigating the issues.
- monitoring Jun 20, 2025, 08:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 20, 2025, 11:31 AM UTC
This incident has been resolved, we are working on backfilling the data that might have been wrongly imported during the outage.
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