Resolved after 3 hours 27 minutes, on October 22, 2026.
The ShipTheory development team has rolled back the changes, ensuring that printing shipping labels now works correctly.
Update timeline
- investigating Oct 22, 2026, 12:00 PM UTC
We are aware of an issue affecting printing functionality and are actively investigating it. We will provide further updates as soon as more information becomes available.
- investigating Oct 22, 2026, 02:25 PM UTC
We would like to provide an update regarding the printing issue. The issue remains under investigation by our Development Team, who are actively working to identify the root cause and implement a resolution. At present, the issue appears to affect only orders processed through ShipTheory. As a temporary workaround, customers can print shipping labels directly from ShipTheory while the investigation is ongoing. We apologize for the inconvenience and appreciate your patience. Further updates will be provided as soon as they become available.
- identified Oct 22, 2026, 03:07 PM UTC
After analyzing all available data, our development team has identified the root cause of the issue—a problem that, at this stage, can only be resolved on ShipTheory’s end. We have requested that ShipTheory revert the change that is causing the issue.
- resolved Oct 22, 2026, 03:27 PM UTC
The ShipTheory development team has rolled back the changes, ensuring that printing shipping labels now works correctly.
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