Penneo incident

Casefile stuck

Critical Resolved View vendor source →

Penneo experienced a critical incident on January 22, 2025, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2025, 07:36 AM UTC
Resolved
Jan 22, 2025, 10:15 AM UTC
Duration
2h 38m
Detected by Pingoru
Jan 22, 2025, 07:36 AM UTC

Update timeline

  1. investigating Jan 22, 2025, 07:36 AM UTC

    We are currently looking into a issue where casefiles are not being finalised.

  2. identified Jan 22, 2025, 08:02 AM UTC

    We have identified the issue and are working on fixing it.

  3. monitoring Jan 22, 2025, 08:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 22, 2025, 10:15 AM UTC

    This incident has been resolved.