Penneo incident

Issues with ticketing system - Penneo Technical Support

Minor Resolved View vendor source →

Penneo experienced a minor incident on August 7, 2024 affecting Penneo Support, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2024, 07:25 AM UTC
Resolved
Aug 07, 2024, 08:34 AM UTC
Duration
1h 8m
Detected by Pingoru
Aug 07, 2024, 07:25 AM UTC

Affected components

Penneo Support

Update timeline

  1. investigating Aug 07, 2024, 07:25 AM UTC

    There are issues with the ticketing system. Responses from Penneo Technical Support might take longer.

  2. identified Aug 07, 2024, 07:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 07, 2024, 07:57 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 07, 2024, 07:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 07, 2024, 08:34 AM UTC

    This incident has been resolved.