Penneo incident

Issues with finalizing casefiles in SIGN.

Minor Resolved View vendor source →

Penneo experienced a minor incident on August 29, 2024 affecting Casefile and document management, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2024, 08:38 AM UTC
Resolved
Aug 29, 2024, 10:32 AM UTC
Duration
1h 54m
Detected by Pingoru
Aug 29, 2024, 08:38 AM UTC

Affected components

Casefile and document management

Update timeline

  1. investigating Aug 29, 2024, 08:38 AM UTC

    We are experiencing issues with finalizing casefiles due to a third-party provider. Users may experience a delay in processing signed documents. The issue is currently being investigated.

  2. monitoring Aug 29, 2024, 08:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 29, 2024, 10:32 AM UTC

    This incident has been resolved.