Penneo incident

Errors when exporting documents from the Silverfin integration to Penneo.

Minor Resolved View vendor source →

Penneo experienced a minor incident on September 4, 2024 affecting Casefile and document management, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2024, 09:47 AM UTC
Resolved
Sep 04, 2024, 11:37 AM UTC
Duration
1h 49m
Detected by Pingoru
Sep 04, 2024, 09:47 AM UTC

Affected components

Casefile and document management

Update timeline

  1. investigating Sep 04, 2024, 09:47 AM UTC

    Users may experience errors when exporting documents from the Silverfin integration to Penneo.

  2. monitoring Sep 04, 2024, 09:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 04, 2024, 11:36 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 04, 2024, 11:37 AM UTC

    This incident has been resolved.