Penneo experienced a minor incident on October 7, 2024 affecting Casefile and document management, lasting 1d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2024, 03:41 PM UTC
We are experiencing issues with finalizing casefiles and users may experience a delay in processing signed documents. The issue is currently being investigated.
- monitoring Oct 08, 2024, 07:01 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Oct 08, 2024, 08:58 AM UTC
We are currently investigating this issue.
- investigating Oct 08, 2024, 01:00 PM UTC
We are aware that some users may be experiencing delays in casefile finalizations or receiving multiple finalization emails. Rest assured, the integrity of the casefiles is not affected, and they remain fully intact. Our team is actively working on resolving this issue as quickly as possible. We apologize for any inconvenience and appreciate your patience during this time.
- identified Oct 08, 2024, 02:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 08, 2024, 04:09 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 08, 2024, 04:10 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 09, 2024, 08:09 AM UTC
This incident has been resolved.