Penneo incident

The integration between Penneo and Silverfin is currently unstable.

Minor Resolved View vendor source →

Penneo experienced a minor incident on November 13, 2024 affecting Casefile and document management, lasting 18h 50m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2024, 12:49 PM UTC
Resolved
Nov 14, 2024, 07:40 AM UTC
Duration
18h 50m
Detected by Pingoru
Nov 13, 2024, 12:49 PM UTC

Affected components

Casefile and document management

Update timeline

  1. investigating Nov 13, 2024, 12:49 PM UTC

    Users may encounter an error message when attempting to import from the Silverfin integration to Penneo SIGN. We are currently investigating the issue.

  2. identified Nov 13, 2024, 12:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 13, 2024, 03:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 14, 2024, 07:40 AM UTC

    This incident has been resolved.