Penneo incident

Signing with BankID SE, BankID NO and MitID is currently unstable

Minor Resolved View vendor source →

Penneo experienced a minor incident on November 13, 2024 affecting Penneo AdES, lasting 19h 21m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2024, 12:19 PM UTC
Resolved
Nov 14, 2024, 07:40 AM UTC
Duration
19h 21m
Detected by Pingoru
Nov 13, 2024, 12:19 PM UTC

Affected components

Penneo AdES

Update timeline

  1. investigating Nov 13, 2024, 12:19 PM UTC

    Signers may experience error messages when trying to sign a document either with MitID, BankID NO or Swedish BankID. We are currently investigating the issue.

  2. identified Nov 13, 2024, 12:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 13, 2024, 01:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Nov 14, 2024, 07:40 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 14, 2024, 07:40 AM UTC

    This incident has been resolved.