Penneo incident

The Penneo SIGN Web App is currently unavailable in both Production and Sandbox environments.

Major Resolved View vendor source →

Penneo experienced a major incident on November 20, 2024 affecting Casefile and document management, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2024, 07:39 AM UTC
Resolved
Nov 20, 2024, 08:02 AM UTC
Duration
23m
Detected by Pingoru
Nov 20, 2024, 07:39 AM UTC

Affected components

Casefile and document management

Update timeline

  1. investigating Nov 20, 2024, 07:39 AM UTC

    Users may encounter issues when attempting to access the Penneo SIGN Web Application in both Production and Sandbox environments. We are currently investigating the issue.

  2. monitoring Nov 20, 2024, 07:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 20, 2024, 08:02 AM UTC

    This incident has been resolved.