Penneo incident

Penneo SIGN: Loading page issue when signing with electronic BankID

Minor Resolved View vendor source →

Penneo experienced a minor incident on December 17, 2024 affecting Penneo AdES, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2024, 08:41 AM UTC
Resolved
Dec 17, 2024, 10:14 AM UTC
Duration
1h 33m
Detected by Pingoru
Dec 17, 2024, 08:41 AM UTC

Affected components

Penneo AdES

Update timeline

  1. investigating Dec 17, 2024, 08:41 AM UTC

    Signers may experience issues when signing a document using an electronic BankID. The issue involves a loading screen. We are currently investigating the issue.

  2. identified Dec 17, 2024, 08:49 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 17, 2024, 09:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 17, 2024, 10:14 AM UTC

    This incident has been resolved.