Penneo incident

SIGN: Users may experience issues with the case file finalisation process.

Minor Resolved View vendor source →

Penneo experienced a minor incident on December 19, 2024 affecting Casefile and document management, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2024, 01:46 PM UTC
Resolved
Dec 20, 2024, 02:27 PM UTC
Duration
1d
Detected by Pingoru
Dec 19, 2024, 01:46 PM UTC

Affected components

Casefile and document management

Update timeline

  1. investigating Dec 19, 2024, 01:46 PM UTC

    Users may experience issues with the case file finalisation process in Penneo Sign, resulting in the receipt of multiple finalisation emails. We are currently investigating this issue.

  2. identified Dec 20, 2024, 11:39 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 20, 2024, 01:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 20, 2024, 02:27 PM UTC

    This incident has been resolved.