Penneo incident

SIGN: Scheduled delivery for case files is currently unavailable.

Minor Resolved View vendor source →

Penneo experienced a minor incident on February 27, 2025 affecting Casefile and document management, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2025, 09:53 AM UTC
Resolved
Feb 27, 2025, 12:41 PM UTC
Duration
2h 47m
Detected by Pingoru
Feb 27, 2025, 09:53 AM UTC

Affected components

Casefile and document management

Update timeline

  1. investigating Feb 27, 2025, 09:53 AM UTC

    Users may experience that case files configured with "scheduled delivery" are not sent on the set date and remain in draft mode. We are currently investigating the issue.

  2. identified Feb 27, 2025, 10:21 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 27, 2025, 11:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 27, 2025, 12:41 PM UTC

    This incident has been resolved.