Resolved after 27 minutes, affecting Video calling, on August 24, 2022.
Our video partner reported that users in the US West Coast were having issues joining video calls on their servers. They have implemented a fix to temporarily resolve this issue. Please refresh Pencil Spaces - you should now be able to create / join calls. Let us know via Intercom support or by email at [email protected] if you continue to run into issues joining video calls.
Affected components
Update timeline
- investigating Aug 24, 2022, 05:18 PM UTC
We are currently investigating an issue where some users are not able to create a call on Pencil Spaces. We're working to resolve this with our video calling partner as a matter of priority. We will update this status when we have more information on the issue. We apologize for any inconvenience caused.
- resolved Aug 24, 2022, 05:45 PM UTC
Our video partner reported that users in the US West Coast were having issues joining video calls on their servers. They have implemented a fix to temporarily resolve this issue. Please refresh Pencil Spaces - you should now be able to create / join calls. Let us know via Intercom support or by email at [email protected] if you continue to run into issues joining video calls.
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