Pencil Spaces incident
Some users are experiencing issues connecting to Pencil Spaces
Resolved after 3 hours 3 minutes, affecting Whiteboards, on November 7, 2022.
Our engineering team were able to resolve the issue. Spaces should be operating as normal. To make sure you have latest update, please hard refresh Spaces (Cmd / Ctrl + Shift + R). If issues persist, please contact us through Intercom or via email at [email protected]
Affected components
Update timeline
- investigating Nov 07, 2022, 01:18 PM UTC
Some users are reporting that they are having difficulties joining a Space, or are frequently seeing “Reconnecting to server” errors. Our engineers are actively investigating this issue, and we will keep you posted as we identify the root cause of the problem. We sincerely apologize for any inconvenience caused.
- resolved Nov 07, 2022, 04:22 PM UTC
Our engineering team were able to resolve the issue. Spaces should be operating as normal. To make sure you have latest update, please hard refresh Spaces (Cmd / Ctrl + Shift + R). If issues persist, please contact us through Intercom or via email at [email protected]
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