Pencil Spaces incident
Some users are reporting issues sending / receiving messages in chat
Resolved after 6 hours 3 minutes, affecting Realtime communications / messaging, on December 19, 2022.
Our engineering team were able to resolve the issue. Spaces should be operating as normal. If issues persist, please contact us through Intercom or via email at [email protected]
Affected components
Update timeline
- investigating Dec 19, 2022, 05:41 PM UTC
Some users are reporting that they are having difficulties sending and receiving chat messages. Our engineers are actively investigating this issue, and we will keep you posted as we identify the root cause of the problem. We sincerely apologize for any inconvenience caused.
- investigating Dec 20, 2022, 02:20 AM UTC
We are continuing to investigate this issue.
- resolved Dec 20, 2022, 02:22 AM UTC
Our engineering team were able to resolve the issue. Spaces should be operating as normal. If issues persist, please contact us through Intercom or via email at [email protected]
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