Pencil Spaces incident
Several users are reporting "Connecting to server" errors
Resolved after 45 minutes, affecting Whiteboards, on November 6, 2024.
This issue has now been resolved - Pencil Spaces should be operating as normal. We apologize again for the inconvenience. If you continue running into errors, please do hard refresh (Cmd / Ctrl + Shift + R). If issues persist, please do not hesitate to contact support.
Affected components
Update timeline
- investigating Nov 06, 2024, 07:14 PM UTC
Several users are reporting "Connecting to server" errors when trying to use Pencil Spaces. Some users have also reported difficulties creating, joining, or editing Spaces. Our engineers are hard at work trying to identify the issue and resolve it as quickly as possible. We'll keep you posted as our investigation progresses.
- resolved Nov 06, 2024, 08:14 PM UTC
This issue has now been resolved - Pencil Spaces should be operating as normal. We apologize again for the inconvenience. If you continue running into errors, please do hard refresh (Cmd / Ctrl + Shift + R). If issues persist, please do not hesitate to contact support.
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