Pencil Spaces incident

Several users are reporting "Connecting to server" errors

Resolved after 3 hours 1 minute, affecting Whiteboards, on February 25, 2025.

investigating Feb 25, 2025, 09:12 PM UTC

We are continuing to investigate this issue.

Started
Feb 25, 2025, 06:11 PM UTC
Resolved
Feb 25, 2025, 09:13 PM UTC
Duration
3h 1m
Detected by Pingoru
Feb 25, 2025, 06:11 PM UTC

Affected components

Whiteboards

Update timeline

  1. investigating Feb 25, 2025, 06:11 PM UTC

    Several users are reporting difficulties when trying to load Spaces in Pencil Spaces. Our engineers are hard at work trying to identify the issue and resolve it as quickly as possible. We'll keep you posted as our investigation progresses.

  2. investigating Feb 25, 2025, 09:12 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 25, 2025, 09:13 PM UTC

    This incident has been resolved.

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