Pegasystems incident

Intermittent issues with My Pega Support Portal and My Pega Cloud

Minor Resolved View vendor source →

Pegasystems experienced a minor incident on August 19, 2024, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2024, 02:42 PM UTC
Resolved
Aug 19, 2024, 04:17 PM UTC
Duration
1h 34m
Detected by Pingoru
Aug 19, 2024, 02:42 PM UTC

Update timeline

  1. investigating Aug 19, 2024, 02:42 PM UTC

    We are currently experiencing intermittent issues with My Support Portal and My Pega Cloud. Clients may experience intermittent issues when attempting to open support cases and perform self-service actions. We apologize for the inconvenience. If you have an urgent issue and you need to open a support case immediately please refer to the following link: https://support.pega.com/contact

  2. resolved Aug 19, 2024, 04:17 PM UTC

    We have identified and resolved an intermittent issue affecting My Pega Support and My Pega Cloud. My Pega Support and My Pega Cloud are now available for all users.