Pegasystems experienced a notice incident on August 17, 2026 affecting AWS: Germany - Frankfurt, lasting 8h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 17, 2026, 05:11 AM UTC
We are currently experiencing AWS Direct Connect issue in Europe (Frankfurt) specifically for Equinix service provider that may affect multiple clients. Clients might face issues while login into the environment. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.
- identified Aug 17, 2026, 06:20 AM UTC
We have identified the issue affecting AWS Direct Connect in Europe (Frankfurt), specifically impacting the Equinix service provider, which may affect multiple clients. Our team is actively working to restore service. We apologize for the inconvenience. Updates will be provided here when available.
- resolved Aug 17, 2026, 01:19 PM UTC
Our teams have identified and partially resolved an issue affecting AWS Direct Connect issue in Europe (Frankfurt) specifically for Equinix service provider. A work around has been provided to minimize business impact.