Pegasystems incident
Potential Performance Issues For Europe-west2 region
Pegasystems experienced a major incident on October 20, 2026 affecting GCP: United Kingdom-London, lasting 6h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2026, 08:02 AM UTC
We have identified the issue affecting new Pods creation for eu-west2 region and are actively working to restore service. We apologize for the inconvenience. Updates will be provided here when available.
- identified Oct 20, 2026, 09:42 AM UTC
Power has been restored to the affected Vendor Availability Zone. Pega Cloud is operating normally following successful service failover and we continue to closely monitor the environment.
- identified Oct 20, 2026, 12:41 PM UTC
The issue has been mitigated across all three Vendor Availability Zones. Recovery activities are continuing to fully restore the affected infrastructure and services.
- monitoring Oct 20, 2026, 02:06 PM UTC
It has been confirmed that the majority of services have been restored. We continue to closely monitor the environment.
- resolved Oct 20, 2026, 02:14 PM UTC
This incident has been resolved.