Pegasystems experienced a notice incident on October 30, 2024, lasting 3h 44m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 30, 2024, 03:31 PM UTC
We are currently experiencing an outage with the SFTP service in Cloud 3 (globally) that may affect multiple clients. The impact on your experience may vary based on your platform or application. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.
- identified Oct 30, 2024, 04:18 PM UTC
We have identified the root cause of the outage impacting SFTP service in Cloud 3 (globally) that may affect multiple clients. PEGA Engineers are currently working on a resolution. The impact on your experience may vary based on your platform or application. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.
- resolved Oct 30, 2024, 07:16 PM UTC
We have resolved the outage impacting SFTP service in Cloud 3 (globally) that may affect multiple clients. SFTP services in Cloud 3 have restored. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.