Pegasystems experienced a minor incident on November 15, 2024 affecting My Pega Cloud, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 15, 2024, 06:23 PM UTC
We are currently experiencing service issues with the LogDownLoad (file and tier type) feature for PEGA Cloud 2 clients . Teams are assembled and working to resolve the issue. PEGA requests impacted clients use the LogDownLoad (bundle) option until the issue is resolved. We apologize for the inconvenience. Updates will be provided here when available.
- identified Nov 15, 2024, 06:34 PM UTC
“We have identified the issue affecting he LogDownLoad (file and tier type) feature for PEGA Cloud 2 clients and are actively working to correct the service impairment. We apologize for the inconvenience. Updates will be provided here when available”.
- resolved Nov 15, 2024, 08:35 PM UTC
Our teams have identified and resolved the issue affecting affecting the LogDownLoad (file and tier type) feature. All formerly impacted services are now available.